Outlet Manager

Full time Confidential in Sales & Marketing Email Job
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Job Detail

  • Offered Salary 1000
  • Career Level Officer
  • Experience 6 Years
  • Gender N/A
  • Industry Supply Chain & Logistics
  • Qualifications Degree Bachelor

Job Description

Job Purpose

• To manage smooth and efficient operations of the Outlet within Brand guidelines to ensure maximum customer satisfaction and profitability

Functional – Roles and Responsibilities

• Oversee all cash management procedures including system transactions, control the voiding system, opening & cash out procedure, system reconciliation, daily banking procedures etc.
• Prepare weekly reports and provide relevant feedback and suggestions to the Area/ Operations Manager to maximise operational efficiency.
• Maintain optimum stock levels to ensure smooth running of operations to cater to customer demands
• Manage wastage and variance as per agreed targets
• Adhere to the strict statutory requirements and established health, hygiene & safety policies and standards within the Outlet
• Manage staff schedules and leave plans to ensure optimum staffing at all times. Average team management of 4-8 people
• Ensure that the outlet operations and brand guidelines are adhered to as required by the company and the franchise standards.
• Handle customer queries /comments to maximise customer satisfaction.
• Seek new opportunities to drive and create additional sales
• Ensure all products delivered to customers are as per brand standards.
• Gather market intelligence and provide feedback to enable the Area/ Operations Manager to plan future strategies and action plans to stay ahead of competition, increase sales.
• Ensure compliance with all legislation and ATG policies and procedures

People Management Roles and Responsibilities

• Provide leadership and direction to subordinates towards the achievement of goals and objectives.
• Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles

Requirements

Job Requirements

Education/Certification and Continued Education

• Graduate in a relevant technical or business related discipline
• Tertiary qualification in Hotel Management

Years of Experience

• 4 to 5 years relevant experience, with 1 to 2 years experience in a management role

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