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Hostess

Full time Palazzo Versace Hotel in HOSPITALITY Email Job
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Job Detail

  • Offered Salary 1000
  • Career Level Staff
  • Experience 5 Years
  • Gender N/A
  • Industry Hospitality
  • Qualifications Degree Bachelor

Job Description

DUTIES/ RESPONSIBILITIES

·Represent the outlet with a genuine smile and greetings at the reception.

·Display friendly and pleasant attitude towards guests and colleagues.

·To set up the host/hostess stand, review the reservation book and make recommendations as to the setup of the room.

·To open the restaurant for business at the prescribed time each shift.

·To inspect the cleanliness of each section of the dining room and make necessary improvements as well as check each table prior to opening to ensure its proper set.

·To pick up the daily menus and insert them properly in their covers.

·To inspect every menu and list to ensure their immaculate condition and appearance.

·To develop a complete working knowledge of the menus, menu ingredients and what is unavailable for the day.

·To assign seating taking into account service standards.

·To know the server stations, their daily assignments, their personal timing patterns and their maximum workload capacity.

·To maintain a station chart and cover count for the restaurant.

·To be fully capable of working with open table system.

·To ensure each guest receives the highest quality of service.

·Ensuring maximum flexibility and support extended for any guest request

·To greet each guest promptly, courteously, graciously with eye contact, a smile and good posture.

·Ensure fondly bid farewell to every customer that departs the restaurant and invite them back

·To handle guests without reservations or those waiting for others to join them.

·To handle lost and found items.

·To seat reservations promptly at a table pre-set for the number in the party.

·To check guest’s coats or packages when necessary.

·Ensure all guests are explained of the buffet set up and offer further assistance.

·To address guests by name whenever possible.

·To address guest dissatisfaction immediately and inform the manager of the action taken.

·To answer telephones according to standards and take reservations or provide information regarding the restaurant or any other hotel service.

·To anticipate the needs of guests while scanning the room constantly.

·To respond properly in any hotel emergency or safety situation.

·To perform other tasks or projects as assigned by hotel management.

·To identify potential problems and ask for assistance before breakdown occurs.

·To provide lateral service within the hotel whenever needed.

·To support with the service when required.

·Coordinate and respect decisions of the team leader.

·Collect guest preferences and communicate to all relevant teams.

·Maintain notice boards and files in the department.

·Check menus for cleanliness and quality.

·Keeps all documents well updated.

·Monitor reservations and act accordingly. (Special occasions, cancellations, vouchers and others)

·Call guests if required to confirm reservations.

·Coordinate with restaurant reservations if any changes are appeared in epicure that may affect the operation.

·Support and assist the service team for additional tasks.

·Ensure side stations, menus, magazines and the hostess desk is clean and tidy before closing the shift.

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