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Helpdesk Supervisor

Full time VAMED Middle East in Health Care Email Job
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Job Detail

  • Offered Salary 1000
  • Career Level Staff
  • Experience 5 Years
  • Gender N/A
  • Industry Health care
  • Qualifications Degree Bachelor

Job Description

The Helpdesk Supervisor will report to the Helpdesk Manager. Manage and coordinate the Helpdesk team. Respond to the requests directed to the helpdesk and monitor the daily operations of the building.

– This role delivers client services by taking inbound calls, receiving email requests, making outbound calls and responding to emails requests received in adherence to procedural, productivity and quality standards

Requirements
Experience:
– Five years minimum experience in Helpdesk Operations.

Education
– Bachelor’s Degree

Additional Skills
– Ability to communicate
– Solid understanding in the principles of Quality Assurance and working to procedures.
– Solid understanding of Healthcare service and have experience in the use of computerized log-in systems.
– Completed communication training.

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