About Venu Gopal

  • Academic Level Master’s Degree
  • Age 48 - 52 Years
  • Salary 3578
  • Gender Male
  • Industry Management

Description

A self-starter with more than 25 years of exposure, I started with a job in an industry that was unknown to me and the rest is history. Advertising gave me the outlook, knowledge, efficacy, and experience which helped me move into the IT/ITeS sector. It was at the right time that the opportunity came through and helped me get associated with many start-up companies in the space and helped consolidate my career in the BPO/KPO space. Today with 30 years of customer/people engaging experience, I am confident that I will be able to meet the expectations required for the role.

Education

  • 2015
    Indian Institute of Business Management and Administration

    Masters in Business Administration

    Dual specialization in International Finance and Retail Management with a GPA score of 87%

  • 1990
    University of Calicut

    Bachelor of Commerce

    Bachelor degree in Commerce, Accounting

Experience

  • 2018 - Present
    Respublica Consulting

    Senior Consultant

    Responsibilities include Key Account Management, providing consulting services to start-up companies with their customer acquisition programs, business enhancement, and market expansion plans.

  • 2017 - 2018
    Finastra (Formerly known as D + H Solutions India Private Limited)

    Director - Client Services

    Held a leadership role responsible for providing Implementation & Support services to two SBU’s of the company, managing 200+ people, and accountable for operational excellence, business strategy, people and process management for this division.

  • 2007 - 2016
    RR Donnelley India Outsource Private Limited

    Director - Operations

    Part of the strategic leadership team; Business Unit Head for the Utility sector for large enterprises from the UK, Pre Media services for both captive and non-captive customers in the US, and Financial print management for US customers Managed the back-office operations for multiple verticals - a US-based Insurance firm, Presentation Services for a leading Investment Banking Firm, and Data Management for a US-based Market Research Company Lead a 700+ member team with P & L responsibilities

  • 2004 - 2007
    Protrack India / Exzient Consulting Services Private Limited

    Partner / Operations Head

    Protrack India was an HR consulting firm specifically catering to the ITES companies in India. Exzient Consulting was a Marketing and Customer Analytics company providing marketing and customer insights to global and domestic customers. Was responsible for Operations and Client Management.

  • 2002 - 2004
    MTAS India Private Limited

    Founder Member / Senior Operations Manager

    Responsible for managing Site operations

  • 2000 - 2002
    Customer Asset India Private Limited

    Founder Member

    Part of the founding team and got exposure in every aspect of setting up the organization, functions such as HR, IT, Customer Engagement, Operations Management, People Management.

Expertise

Account Management
Operations Management
Service Delivery
People / Team Management

Honors & awards

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