About Utsav Dhanesha
Atharva Institute of Information Technology
2020 - 2021
Sanskar Technolabs pvt ltd
- Responsible for diagnosing & resolving hardware, software & end user problems. - Acting as a first point of contact for all IT & technical queries. - Maintain and support systems, workstations, mobile devices, printers and peripherals, respond to user service requests and resolve trouble tickets. - Handle customer inquiries, complaints, billing questions and payment extension/service requests. - Assisted customers with difficult technical issues requiring a greater level of personalized care and greater length.