About Shena Caagbay

Education

Experience

  • 2018 - 2021
    Tim Hortons Inc. 402 Main St, Creighton, SK S0P 0A0, Canada

    Food Service Supervisor

    Tim Hortons Inc. is a multinational fast food restaurant chain. Based in Toronto, Tim Hortons serves coffee, doughnuts and other fast food items. Synopsis of Role: Provided customer service, marketing, office support, and overall restaurant supervision. Essential Functions:  Barista (preparation of hot and cold drinks) with strict compliance of Tim Horton’s standards  Generated sales reports through consolidated daily and monthly transactions.  Managed conflict resolutions with customers at the point of interface  Organized and maintained inventory management for all Tim Horton’s products  Provided customer and office support by performing tasks such as filing, data entry, answering phones, and email inquiries  Prepared reports necessary for team members\' monitoring of progress and performance.  Handled communications through in-person interaction with clients and vendors  Implemented sanitation and safety procedures with strict compliance to Safe food handling and proper hygiene practices.

  • 2017 - 2018
    Dairy Queen Grill & Chill Saskatoon, Canada

    Food Service Supervisor

  • 2016 - 2017
    Taco Time-A Mexican Restaurant Estevan, Canada

    Food Service Supervisor

  • 2014 - 2016
    Kanoo Travel LLC/American Express Global ( Dubai, U.A. E.

    Senior Travel Consultant

    Kanoo Travel, the first IATA agency in the Gulf (1937), and in 1997 became the first travel company in the Middle East to receive ISO certification. Kanoo Travel is the market leader in Middle East travel services, delivering new products and opportunities to travelers across the region. Kanoo Travel represents American Express (the largest Travel Management Company in the world) in Bahrain and Saudi Arabia solely as their official travel representative. Kanoo Travel works with the American Express Travel Service Network throughout the Middle East. Essential Functions:  Provided proactive customer service highly crucial to the requirements of the business  Managed the instant invoice system and sending them to the clients daily to ensure smooth transaction flows for easy final reconciliation  Managed the MIS reports by closely working with the Accounts Department for reporting and assisting with any queries related to the transactions.  Provided guidance and advice to the passengers with strict adherence to travel policies.  Schedule and arrange meeting requests, client calls, supplier meetings, and negotiations with vendors.

  • 2013 - 2014
    Alshamel International travel LLC/ Carlson Wagonlit Travel Dubai, U.A. E.

    Travel Consultant

  • 2013 - 2014
    Alshamel International travel LLC/ Carlson Wagonlit Travel Dubai, U.A. E.

    Travel Consultant

  • 2007 - 2013
    Musaad Al Saleh Travel Company Kuwait City, Kuwait

    Corporate Travel Consultant

  • 2006 - 2007
    Edo-A Japanese Cuisine Restaurant (Kuwait City, Kuwait

    Supervisor/Branch Cashier

  • 2005 - 2006
    Le Notre, a French Cuisine Restaurant Kuwait City, Kuwait

    Waitress/Cashier

Expertise

Spreadsheet - MS Excel
Word Processing - MS Word
Email Communication

Portfolio

Honors & awards

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