About samaan mohammed ghouse

Education

Experience

  • 2013 - Present
    M.A.H.Y KHOORY & CO LLC (GRUNDFOS)

    Sales Support Specialist

    Assisting with the day-to-day efficient operation of the sales department; handling of department day-to-day sales back-office tasks, Attend walk-in customers. Provide support & coordination to sales team & customers effectively. Respond quickly and efficiently to all incoming sales inquiries, by telephone, fax, and email from customers & the sales team. Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system. Supervise day to day sales support operation. Prepare sales invoice, and coordinate with finance team for necessary documents to collect the payment. Help troubleshoot problems with customer orders, customer accounts, and other related issues. Monitor sales performance and report progress to Sales Manager. Tracking sales orders, checking stock availability, and coordinating with the warehouse to ensure that they are scheduled and sent out on time. Complete the administrative needs of the \'Sales Department\'.

  • 2012 - 2013
    Convergys Pvt Ltd. (Bangalore)

    Customer Care Officer

    Developing/Maintaining strong relationships with existing clients. Generate Analytical Insights on various customer portfolios Customer Database Management Maintained accurate and current customer account data with manual forms processing and digital information updates. Perform customer transactions accurately and in an efficient manner

Expertise

MS OFFICE
CRM

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