About Mohamed Nimir

  • Academic Level Master’s Degree
  • Age 38 - 42 Years
  • Salary 1850
  • Gender Male
  • Industry Development

Description

An accomplished HR professional with expertise across the full HR lifecycle, from recruitment to termination.  Confident in implementing new HR systems, policies and procedures to achieve enhanced productivity and more efficient processes. Possesses the drive necessary to transform vision into reality and the ability to manage organisational development interventions. Communicates effectively at all levels, demonstrating strong negotiation skills and the ability to successfully manage both internal and external relationships Focused on providing training, coaching and mentoring to increase capabilities and build committed teams.

Education

Experience

  • 2016 - 2021
    Low & Bonar Middle East Trading LLC

    Human Resorces Manager

    • Maintain the work structure by updating job requirements and job descriptions for all positions and ensuring the accuracy of the HRIS database and organization chart. • Manage the recruitment and selection process by ensuring the hiring procedures and manpower planning are followed as per the agreed SOP and standard level agreement. • Ensure proper induction and on boarding process are in place as per Low & Bonar standard. • Manage the training programs either individual or organizational training to enhance the staff learning experience and company performance. • Manage the monthly payroll to ensure the accuracy of figures and constancy of payment schedule. • Prepare the HR budget for the fiscal year. • Manage the annual Employee engagement Survey and ensure the fastest response rate and honest feedback. • Ensure planning, monitoring, and appraisal of employee work results (Performance Management) by training managers to coach and discipline employees, scheduling management conferences with employees, hearing and resolving employee grievances, counselling employees and supervisors. • Manage the staff visa application, labour contract, and all other government procedures as per the PRO standard operating procedures.

  • 2013 - 2016
    Zain

    HR Trainer & Organization Development Specialist

    • Spearheading staff training and development, including implementing programmes to align workforce skills with key business strategies and objectives • Coordinating with multiple business units to ensure that learning and development initiatives meet business needs • Evaluating employee performance, with a focus on improving service engagement and employee relations • Recruiting new customer service staff, delivering training in new products and services and assessing their knowledge and understanding • Contributing significantly to the talent identification, acquisition and management plan and the succession plan • Leading new starter on-boarding activities, including developing and coordinating all induction and orientation sessions • Providing coaching to managers to enable them to successfully assess and manage staff performance and develop action plans where necessary • Preparing the training plan and developing the training budget

  • 2010 - 2013
    Zain

    Recruitment Specialist

    • Facilitating recruitment and selection processes by editing job descriptions, placing advertisements internally and responding to enquiries • Coordinating the interview process, ensuring smooth, consistent and fair process, updating stakeholders throughout and completing reference checks on selected candidates, both internally and externally • Collaborating with the Payroll Team to ensure that monthly payroll preparations accurately reflect new hires, leavers and changes to the organisational structure • Liaising with the Protocol Team to ensure that international candidates have the necessary government licences and visas • Managing recruitment administration to enable successful delivery of HR strategies, policies and processes, including updating documents and managing a diary of events, meetings and interviews • Driving compliance with professional standards and company policies in staff recruitment and retention • Managing the new starter, transfer and employee termination processes

  • 2008 - 2010
    Zain

    Contact Center Agent

    • Oversaw incoming customer calls using a variety of call center technologies and telephony platforms • Addressed customer queries, complaints and concerns in a professional manner • Ensured call centre standards for customer service levels • Attained individual and team performance objectives • Involved in input, update, delete, add& amend customer data into Zain\'s customer database • Reported escalated customer calls to Contact Center Supervisor/Manager in line with business rules • Achieved sales targets through up-selling and cross-selling

  • 2008 - 2010
    Zain

    Contact Center Agent

    • Oversaw incoming customer calls using a variety of call center technologies and telephony platforms • Addressed customer queries, complaints and concerns in a professional manner • Ensured call centre standards for customer service levels • Attained individual and team performance objectives • Involved in input, update, delete, add& amend customer data into Zain\'s customer database • Reported escalated customer calls to Contact Center Supervisor/Manager in line with business rules • Achieved sales targets through up-selling and cross-selling

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