About Kashinath Igoor

Education

Experience

  • 2016 - 2021
    Damac Properties

    Director Customer Experience

    • Head of contact center operations – 24/7 • Customer experience across all digital & physical touch points • Channel migration, customer communication & VOC strategy • Social media complaints – Sprinklr® implementation • Support collections - Skip tracing and Dunning • Business lead for implementing Salesforce for CRM 1.Collect business requirement across customer journey 2.Interact with implementation partner 3.Designed interface questions for Chatbot (Verloop) 4.Whatsapp integration with Salesforce (NXMO)

  • 2002 - 2016
    Firstsource solutions

    Dy General manager

    • Process Excellence: - 1.Structured audit mechanism across org through QMS & COPC 2.Deployment of Quality culture • Business Transformation: - 1.Intelligent Action Board across Asia Business Unit – 16 centers 2.Deployment of Root cause Problem Solver (Kaizen) • Operations: - Telecom client – USA & Banking client - UK

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