About Islam Al Saadany

  • Academic Level Master’s Degree
  • Age 33 - 37 Years
  • Salary 3868
  • Gender Male
  • Industry Management

Education

Experience

  • 2013 - 2020
    Universe Co.

    Team Head of Customer Service Dept.

    - Preparing & Nominating POS Machines to be Installed in field. - Providing Installments & Repair Machines to be ready for work ASAP. - Improving the Whole System Repeatedly with colleagues & managers to be on the top of service. - On-call support for critical incidents outside of normal business hours and emergency situations as part of Business Continuity Plan requirements.

  • 2011 - 2013
    National United computers Co. (NUC)

    Remotely Support assistant.

    - Supporting all Petrol stations (payment & Gauging units) around Kuwait state Remotely. - Installing the new operating systems and prepare it for stations. - supporting my colleagues (site Engineers) by preparing the required soft & hardware for them. - preparing the frequent technical reports (daily &weekly). - LAN cabling troubleshooting. - On-call support for critical incidents outside of normal business hours and emergency situations as part of Business Continuity Plan requirements - Support for other Departments as appropriate geographical scope for service coverage to be confirmed.

  • 2010 - 2011
    Credit Information Network Co.(CI-Net)

    It Operator

    - Backing up Multiple Servers on Daily, Weekly and Monthly basis. - Decrypt the updated data which received from the subscribers (Banks and Credit companies) and submit it to the SharePoint tool on daily basis. - Monitoring error and stoppage messages. - Setting up computers and other hardware devices. - Meeting with the IT team to determine the sequence of operations. - Starting operations by entering computer commands. - Responding to user requests and problems. - Performing preventative maintenance. - Ensuring the security of the company’s computer systems. - Troubleshooting equipment malfunctions and software errors. - Helping in preparing the variable reports with it department.

  • 2009 - 2010
    The Shared Electronic Banking Services Co (KNET).

    Merchant Support Assistant.

    - Receiving and Processing the Customer`s Complaints and Questions about the electronic point of sales terminals (KNET Machines). - Installing the requested New terminals (POS) on the systems of KNET Co and Swapping it And removing it as per Banks requests. *the above description was processed on advanced systems like (Base 24, other local (Kuwaiti) applications) - Preparing the variable reports to the company departments and Banks requests.

  • 2008 - 2009
    Nice Break Internet services Co.

    Computer Hardware Troubleshooter

    - Assist clients in practicing surfing the Internet and suggest browsing solutions during their visits. - Install / move / add / change / shutdown of IT equipment (computers, laptops, printers, servers). - Developing the systems and updating it when applicable. - Support general OS/MS Office/other application running problems or corruptions.

Expertise

Microsoft Office Package (ICDL)
Base 24 Banking System
PC hardware and peripheral troubleshooting skills (including IP printers)
Good Inter personal Relationship

Portfolio

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