About Ghazal Maghazeh

Education

Experience

  • 2018 - Present
    Acavent International Group, Tehran & Vilnius

    Customer Service & Event Manager

    A professional academic event organizer creating scientific forums & initiating collaborative opportunities by working closely with faculties, professors, journals, researchers, scholars, university postgraduate and undergraduates. Mission: Plan & lead events from start to finish according to requirements, target audience and objectives with focus on customer experience and company’s KPIs (quality & profitability) Key Responsibilities • Run events and conferences from plan, execute, monitor to close stage • Communicate daily with the management team, plan work schedules and assess client requirements • Deal with customer complaints and enquiries, interact with them to obtain meeting needs and schedules • Ensure event is completed smoothly and step up to resolve any problem that might occur • Achieve profit targets • Lead by example in maintaining service standards • Research markets to identify new business opportunities • Carry out day-to-day troubleshooting and address problems as they arise • Supervise Conference Coordinators to plan and coordinate all meeting activities • Act as primary contact for client inquiries and concerns • Develop process improvements based on emerging trends to enhance event planning • Oversee additional client requests for meeting room set-up, AV devices, and technical needs • Update conference website, develop and distribute meeting materials to attendees • Maintain schedules, meeting guide and calendar for conference team members • Prepare monthly and quarterly reports for the management

  • 2016 - 2018
    OPMG Lighting Intl Co., Tehran

    Commercial Customer Service Executive

    OMPG Intl is a leading Importer of all LED, Compact Fluorescent & Electric Supplies Mission: Track down & connect with reliable manufacturers / suppliers, negotiate price and delivery terms, arrange contract, documentation, and shipping of products from origin to destination Key Responsibilities • Sourcing through finding and connecting with suppliers which could meet the company's requirements. • Communicated & aligned the product specifications, target price, delivery timelines and incoterms. Also negotiated payment terms and conditions • Analyzed and compared various quotes and contract conditions to conclude the primary and secondary supplier options. Prepared related reports for management. • Awarded contracts to the right suppliers, drafted contracts including all stock, delivery and financial terms and conditions • Created delivery plan with supplier from manufacturing stock to delivering to destination • Managed LC process; initiated LC with bank including submission of forms, changes and confirmation, tax and insurance administration. Reviewed LC drafts and guarantee documents. • Followed up with suppliers regarding readiness of goods and LC documents in line with LC requirements • Managed the transportation flow in line with incoterms and LC requirement. Assigned the forwarder and prepared shipping instructions in coordination with supplier • Reviewed all shipping documents based on LC instruction, if needed asked for amendments • Upon arrival, arranged for customs declarations and document submission, monitored all details till the shipment is cleared from customs, documents cleared through bank and stock was delivered to the warehouse • Carried out day-to-day troubleshooting and resolved problems as they arose • Handled claims, complaints and any damage reported. Prepared action plans and reports for management and the QC department.

  • 2014 - 2016
    Carbon Intelligent Co., Tehran

    Customer Content Manager

    Carbon is a marketing group, one of the youngest yet well-experienced marketing teams in Tehran Mission: Administrate website content (update or refresh), select and translate contents, prepare presentation material based on target market and customer Key Responsibilities • Conducted market research and analyzed costumer rating reports & questionnaires to prepare reports and databases • Explored, selected & translated content for the company’s website based on business needs, campaigns and target audience or market • Assisted in organizing of promotional events and campaigns and attended them to facilitate their success • Prepared and delivered promotional presentations

  • 2012 - 2014
    Pamchal Asia Co., Tehran

    Operation Executive (Foreign Commercial dept.)

    A company with more than 20 years’ experience in import & export activities in fields like food industry & industrial steel products Key Responsibilities • Managed all communication with company’s agents in Middle East and China from production to exportation, documentation and delivery to final customer • Controlled the commercial activities related to each deal under the scope of Import and export • Prepared draft contracts including incoterms and financial conditions, followed up with the customer and internal departments to finalize contracts • Coordinated with all the stakeholders including the manufacturer, freight forwarders at origin and destination including the rate and service negotiation • Monitored financial and shipping documentations including verification, document submission for letter of credits • Tracked orders until final delivery to customers and managed any potential claims or complaints

  • 2009 - 2012
    Rahbanan International Transport, Tehran

    Operation Executive (Import Sea Freight dept.)

    One of the leading forwarding companies with more than 40 years of experience in multi-modal freight Key Responsibilities • Handled customers’ job file from A to Z including communication and coordination with all stakeholders e.g., seller, buyer, shipping agents and finance • Was the customers’ main point of contact, managed all the enquiries, claims and complaints • Supervised operational details, tracking of shipments, rate and service agreements, documentation, insurance and reporting • Monitored financials of each job file until invoice issuance and release of delivery to customers

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