About Erick Mmbando

Education

  • 2020-2021
    University Of Strathclyde (U.K)

    MSc Entrepreneurship Innovation and Technology

    School clubs and Activities Joined: Vice president of Strathclyde Business Analytics Society, Assistance Treasurer of Strathclyde Social Work Society, Co-Organizer of TEDx University of Strathclyde, Member of University of Strathclyde Investment Society

  • 2015-2017
    Maharishi Markandeshwar University (India)

    Bachelor Of Business Administration

    School clubs & activities Joined: Preventing and Combating Corruption Bureau PCCB Club (Vice-Chair, Internal and External Affairs), Class representative, Students in Free Enterprise (SIFE) the Best International student (Human Resource Management)

  • 2012-2015
    Maharishi Markandeshwar University, (India)

    Diploma in Business Management

    School clubs & activities Joined: Vice president MMU Eastern Africa society, Maharishi Markandeshwar Business in Africa Conference, Best International student Jun 2015, Recipient of Dean scholarship Award.

Experience

  • 2020 - 2021
    W London Hotel

    Sales & Events Executive

    Sales & Events Executive Contribute to the revenue growth by supporting events manager with the implementation of meetings and events and driving brand service strategy and brand initiatives. Manage a wide range of functions, including customer service, sales, operations management, and event management. ● Maximized customers satisfaction levels by proactively addressing enquiries, resulting in increasing revenues. ● Gained invaluable experience in using Marriott sales systems, including PMS, Opera, and Marsha. ● Triggered significant increase in revenue through effective sales strategies. ● Recognised as SME, consecutively achieving sales targets.

  • 2017 - 2020
    Airtel Telecommunication

    Officer / Community Sales

    Built and maintained collaborative relations with internal/external door-to-door sales teams with a focus on successful implementation of sales and channel strategy as well as sales policies and processes. Contributed to the development of customer-centric sales plans by collecting and reporting data from social channels and recommending solutions. ● Commended by senior management for consecutively achieving sales targets for Airtel products and services. ● Leveraged strong analytical capabilities to inspect sales activity and effort among sales associates to meet and exceed company expectations. ● Delivered excellent customer support, responding to enquiries from Airtel network users via email and live chat. ● Held accountable for social media marketing strategy and daily management.

Expertise

♦ Strategic Planning ♦ Sales & Marketing ♦ Operations Management ♦ Community Engagement ♦ Relationship Building ♦ Process Improvement ♦ Excellent Communication ♦ Business Administration ♦ Problem Resolution

Honors & awards

  • 2020

    Commonwealth Award

    July 2020 I was Awarded Prestigious Commonwealth Scholarship Award from United Kingdom to help me to pursue my MSc degree.

  • 2019

    YALI East African Fellow

    The Young African Leaders Initiative (YALI) was launched by former President of the United States Barack Obama as a signature effort to invest in the next generation of African leaders.2019 I was selected a YALI fellow to become a part of the next generation of innovative leaders who are empowered to shape the future of business/entrepreneurship, civic leadership, and public management in Africa.

  • 2015

    Dean Scholarship Award

    In July 2015, I won the Dean Scholarship award as an outstanding student at the M.M Institute of Management. The scholarship award was a 50% tuition fee waiver for the 2015-2017 intake.

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